Category Archives: Marketing

Marketing is one the most important aspects of a business enterprise. Marketing encompasses the whole extent of advertising for the firm, establishing a good public relations for your company, finding the most effective pitch for your product and services as well as the logistics of the same in the market, locally and internationally.

Innovations of the information age have made marketing more bearable even for the inexperienced entrepreneur – if not totally easy. Having this fact in mind, the competition now is all about strategizing for your firm. Which sets of marketing plans will work best for you to gain the upper hand; you might ask? The skilled entrepreneur can discern this by the use scientific analysis of objective data and the use of his or her sheer instincts.

outstanding

It Pays to Know What Makes you Stand Out

Today’s market is already saturated. Given this environment, it has now been more important that we effectively reach out to attract more customers to our product or service.  Nothing attracts customers more than being different among the rest of the competition.

Do you happen to know what you have that your peers don’t? Are there benefits in choosing you among all the other providers? These are some of the most important questions to ask when you’re trying to differentiate yourself in a very saturated market. Below are some ideas that can help you answer these questions.

Telling your customers what you can do for them

One very important part of standing out is explicitly telling your customers how they would benefit from getting your products or services. One common mistake that most business owners make is that when they present, they only stick to the features and forget the benefits entirely.

Benefits basically answer the question behind every customer’s mind: “What’s in it for me?” If you can include the benefits in your marketing strategies, believe me, you will get more customers. Instead of writing that your business “provides quality accounting services for small and medium business,” you can also put in some benefits in the mix. With benefits in mind, you can now explicitly tell your customers that your business can “reduce tax expenses, therefore increasing profits and increasing efficiency.”

Avoid generic terms

Generic terms like quality, efficiency, or professional applies to all business. In marketing your product or service, stay away from these terms as much as possible. Instead of differentiating yourself from the rest of the competition, you’d be falling into the trap of being ‘one of them.’ Come up with a creative business proposition that you don’t normally see in competitors. It would even be better if you can come up with taglines and quips that you’ve created on your own.

Unique is Beautiful

In packaging your product or service, make sure that you identify the unique features and benefits of your product and make them your product’s crowning accessory. Moreover, ensure that your product has a different look from cheaper or more inferior products. If there’s a little bit of similarity between your packaging and a competitors’, make sure to change yours. Be creative and innovative in packaging your products as this might be the characteristic that makes your product jump out of the shelf when placed among the competition.

 It’s a Numbers Game

In promoting your product or service, always remember that it’s a numbers game. If your number of satisfied customers greatly outnumber the competition’s, then make sure you capitalize on that fact. Furthermore, publishing factual numbers available for your customers to view ensure that there’s transparency and your business has nothing to hide, therefore trustworthy.

Maximize the Potential of your Website

Keeping your website updated is another strategy that you can deploy in differentiating yourself from the others. No website updates mean that there is no business. You certainly don’t want your customers to think that your business is already closed. What you want to do is keep your customers coming back to your site because of very relevant and updated content on your site.

Research your Customers

The best way to differentiate your product from the rest is making them more targeted to a particular niche. You can get this information by asking your customers why they purchase from you and take note of their answers. You can also ask your customers as to why they chose your product among all the others. In finding out the reason for this, you can capitalize on it as your differentiating factor, and use that piece of customer data to attract more customers.

Don’t forget to Ask yourself

You’ve been looking at everything from all angles, revisiting your marketing, critiquing your product look, and interviewing your customers personally. Never forget the input of another important stakeholder in your business: you! Never forget to ask yourself the question of what sets you apart from your competitors. Your point-of-view also counts when it comes to finding out what separates your products and services from the rest of the pack.

sponsormarketing

Dealing with Sponsorships

Non-profit organizations,  sporting clubs, or sometimes enterprises will all benefit from getting financial backing from a sponsor. But, How exactly is sponsorship attracted?

When we talk about sponsorship, usually sports come in to mind. Let’s take a look at motorsports. Money is the number one driver for any motorsport. Getting into a great team is quite easy, provided that you can rake in an amount of about fifty thousand to eighty thousand dollars for the season. Unless you have this money on-hand, it means that in order to participate in a competition,  you would need to get financial backing from as sponsor.

Challenge is, getting a sponsorship isn’t quite a walk in the park; especially with today’s economic environment. Nevertheless, getting sponsorships are still quite feasible; and possible whether it’s for sport clubs, new businesses, or the like. I’d like to share with you some tips on how to get you those sponsors.

Being Proactive and Persistent

If this is your first time to consider getting a sponsorship, then most probably you’ll find it quite hard to approach. Let me share a motorsport analogy with you. Let’s say a car driver is a no-show on the starting grid during race day. This means that a race win will never come, no matter what happens.  The same thing goes for garnering sponsorships. If you’re not offering any proposals, then might as well forget any deals. In short, being proactive and persistent is the key to obtaining sponsorships.

Another important thing to consider is that getting sponsorships will always be a numbers game. You will always have the odds of closing a deal stacked against you. You will get lots and lots of rejections, but this is expected. What you can do on your end is to make sure that your success rate goes higher.

Return of Investment

Of course, similar to any other deal, your sponsors will expect something in return. In order to clearly present the return of your partner’s investment, you would need to present very clear plans on how to deliver value-add to your partner’s business. These strategies then become your proposal’s focus for appeal.

You can also consider some factors in coming up with those value-add plans. First consideration is that you always need to have tangible value-add to a partner’s business. You need to explicitly show that your partnership will bring certain benefits to both parties. Next, you can personalize your value-add plans to address the partner’s concerns like increase in customers, brand recognition, or increased sales.

Another consideration that you need to take note of is that can your team actually deliver the partner’s requirements? If you can deliver all the promises, make sure that you have detailed plans on how you’re going to achieve those goals.

Another important part of presenting the benefits of a partnership with a potential sponsor is to present a realistic return of investment to the partner. Very vague and general statements like generate more sales, attract more customers, or increase your margin won’t do.  You need to answer how you’re going to help them attain their goals as their partner.

Lastly, you would also need to consider evaluating the success of the sponsorship opportunity. In presenting your proposal, make sure to indicate what key metrics you will be using to measure the success of the partnership. These can be in different forms like website traffic, online sales, or in-arena sales, etc.

Always keep your promises

Most importantly, when engaging in sponsorship deals, always make sure that you keep your end of the deal. Not doing so would not only affect your integrity, but also will make you lose that sponsorship you worked so hard for. Not only that, since there was a bad experience conducting business with you, potential and future sponsorships with other providers might not even materialize.

Customer service team working in headsets. Focus placed on smiling man in back.

Customer Service with the Right Attitude

Customers are won by an impeccable customer service. And an impeccable customer service is defined by having the right attitude; but what exactly is the right attitude

In business, two attitudes are inherently seen in all its transactions. These are the selling attitude and the service attitude.

Whichever attitude you adapt, it will certainly dictate the semblance upon which your business will run. The sales attitude takes upon the mentality that everything else is a precedent of a sale. Every transaction has a subtle intention of selling. Sales attitude in itself is not wrong at all, without it, success is rarely met. So please don’t get the idea that you should reject the idea of sales attitude altogether. But when sales attitude is all there is in a business and nothing else, and then you should know that it is already rotting and is on its way down hill. Running a business with only an attitude of selling, you are taking a short term perspective that might lead to the demise of your legacy.

The service attitude however takes an entirely different precedent; it places the welfare of the customers as its top most priority. It emphasizes on the honest desire to extend a comprehensive solution to the myriad problems posed by the customers. It takes on the virtue of taking the initiative of truly helping the customers in the sincerest sense.
The following are the some virtues of an attitude of service principle:
• You deal with your pioneer clients with sincere intention of knowing their general interest, and offering them how you can help them with their endeavours.
• You do not isolate the client as mere cash cow; you rather treat them as family.
• You have to get involved with your clients’ lives, their concerns and accomplishments. You must give them the idea that you are more than willing to extend help in any way you could.
• You undoubtedly know your worth and you make certain that your clients know it too. You must be able to easily convey the contribution you could impart to your clients ‘lives.
• You support your clients in their start-up projects; you celebrate with them in their victories and cry with their failures. You become a part of their routine.

Don’t get the wrong idea that customer service is wasting your time babysitting your clients or being at their side always ready to utter the most comfortable flatteries. That clearly opposes my point; customer service rather is a disciplined association with your clients and being honest about your intention of helping them to the best of your ability. Customer service follows responsible scheduling. It is taking time to spend time with your clients without dangerously compromising the quality of time you spend with the other parts of your work. With the right attitude of service, you allow yourself to give your customers the best and yet practical service you could ever offer.

Sales attitude gives you the opportunity to make sale, but it is the attitude of service that keeps those sale coming.

billboard-advertising

Advertising; how to make it work when everything else fails

Advertising and marketing in all its forms burns so much cash. Unfortunately, for all its being expensive, there is even no way to trace which parts of the campaign are making the real impact to the target audience.

All these so called communications strategy seem like a hundred arrows shot at random until one hits the target; the problem is no one will ever know whose shaft hit the bull’s eye. There’s a sad side about any forms of advertisement, sad but worth pondering: no one really gives any thought whether the ads are posted or not or whether they are effective or whatsoever. No one really cares. It is understandable if the target audience is already indifferent to the various marketing communications strategy because to tell the truth, they could not already tell which ones to believe. The target audience are already saturated with hundreds if not thousands of advertisements every day; they are no longer delighted by its presence. Rather they maybe get pissed because it has become an unwelcome interruption with their routine which they consider to be far essential than anything you could ever offer.

The point here however is not to give up utterly all efforts of marketing communications nor you cease to strategize. What you need to do is to polish whatever it is you’ve got, make it simple and do it in a way that actively engages your target audience. The strength of your message will certainly matter; the other half of the whole thing is how you convey that message. So here are some of the steps that may help you say what you want to say the best way.

Make it brief – Anything you want to say, things that could really get the attention of your audience, compress and say it in 3 seconds. Make it simple and concise without actually losing the essence of your message. So you may have to be just creative enough to do this. It may be difficult for a while but when you already start going, everything else is a piece of cake. When people already start buying into your tag lines, that’s the time you pull them over to one side and spill everything you got with all the specifics and details.
Establish your principle – what makes a good advertiser from a bad advertiser is principle. A good advertiser knows what matters to him. Your principle will see you through when you are confronted by hard decisions.
Be specific– ambiguity does not play well in advertising. When you say things, say it in plain language. There is nothing to gain if you let things hung by the thread. Your target audience will appreciate your clarity when you are specific at all times.

Advertising is already hard enough; make your life simple by enforcing your clarity with your target audience.

viral-marketing

Anatomy of viral marketing campaigns

Viral Marketing may have already influenced you in so many other ways without you knowing it even exists. You do not know its entirety and how it works. Below are some tips that will make you understand the composition of viral marketing campaigns and how to apply it to your advantage.

Viral marketing works exactly in the same way biological virus does. It lets you spread the context of a product advertisement in as easy as flu is spread by sneezing. Viral marketing saturates a greater mass of people thus increasing its probability of making a sale whatsoever. It works powerfully because it spreads more likely in a form of byword chain; basically a heightened word of mouth advertisement. The principles of this kind of marketing are fundamentally the same with both small and big businesses, and that is to spread it using the people’s interconnected social profile as its medium. Below are some of the simple steps to follow when you want to start your own viral marketing campaigns.

Make your tag line brief yet catchy

Since more likely than not the products name come out even in the most ordinary conversations, it ensures advertising breakthrough. You must be creative enough to make and state your tag line/lines which contain the entire message about the product. The infamous line of Nike “Just do it” is exactly one of the best examples of viral marketing campaigns out there. It is concise yet it catches the interest of everyone, man or woman, young and old. It is so easy to remember that you keep repeating it you almost thought you are singing it.

Establish your status

Viral Marketing campaign is heavily dependent upon the name and reputation of a certain product. A poor service and sub standard products stifle the fun and speeds up the demise of your business. Viral Marketing reaches an unbelievable number of potential targets. Now if you have never been careful in taking good care of your legacy, then you will utterly bring the business down. The word spreads like wild fire whether it’s good or ill intentioned.

Offer incentives

Incentives can do a lot of things; for one, it gets people to talk about your business. Simple incentives will even do, such as books and any other useful stuff.

Give away free stuffs

People love freebies. It is one of the oldest tricks really. But no matter how old this trick is, it still works, and it works wonderfully.

Be resourceful

Viral marketing campaign is a battle of resources. The good thing is, in the advent of technology, resources are now accessible. Most of viral marketing today take form in the web, which actually gives you the idea that you can tap to the resources of any affiliate programs. You can even send emails using some of the free email directories. Lastly, take advantage of the popularity of the social media networks, and use it to your advantage.

Tapping the powerful grip of viral marketing campaign is one of the best ways to hit it big, so learn its anatomy, study how it really works.

angry business woman pointing her watch

How to Manage Client Expectations

Mismanagement of client expectations could really damage your business name and its repercussions might be detrimental to your long term growth. Let me stress out a few key steps in managing client expectations.

1. Say it loud and bold

Be upfront. As long as you maintain your sincerest courtesy, being candid will for sure work for the benefit of all parties. Never leave anything ambiguous, it is much safer if you lay out your terms in the simplest manner possible. Also, be specific with you coverage including its corresponding boundaries.

2. If you said it, do it

Never even attempt to sugar coat your words, it will back fire in the end. Make your life simple, if you say things, and then mean it. Don’t go around announcing some promises when you do not even have the slightest idea how to go about what you have promised. It is plain foolishness to promise anything you cannot deliver. If someone approaches you for work and it happens that apparently you cannot guarantee a quality job, then at least have the decency to mention someone who could make a good work out of it. Being audacious will make you grow, but please do not do it if you will jeopardize other people’s business.

3. Show samples of your work

If you buy things from someone, you do not rely merely in his words right? For sure you will ask for a portfolio of his work so as to pacify your doubts. Clients certainly feel the same way. They would ask for the best samples of your work as a guarantee that indeed they have the right man to do their job for them.

4. Talk and work in your client’s language

When you work according to your client’s communication method, you are paying them the highest compliment you could ever offer. You are showing courtesy that are rarely seen nowadays. Clients will love the idea that the work you are doing for them speaks after their own manner and style because it captures their own identity. Do not go overboard though; just do in a way that is amenable to you.

5. Document everything

It won’t hurt to document everything, writing down anything necessary regarding the project. A follow up email with a brief summary of your discussion is a good idea of documenting and confirming of what you have discussed.

6. Be honest

Do not hide anything. There is no point of mentioning only your good points and not the shortcomings. Whether you like it or not, they will still find it anyway sooner or later. Tell your clients honestly of your actual capacity, capability and limitations. Speak to them about your victories and your challenges.

7. Establish boundaries

It’s okay to go extra mile in servicing your clients. It is even commendable to go out of your way to help them once in a while. But since you are in business, you have to set certain boundaries and limitations.

8. Draw an agreement and stick to it

Start only any project when you already have a signed agreement. Your agreement will serve as your binding contract and your guide as to the coverage and limitations of the project all the way through.

Loyalty Cards

The Three-Pronged Approach to Maximizing Customer Loyalty

Customer loyalty schemes have always made their marks on the retail and services industry. One can name quite a few loyalty schemes that are going around. These can range from retailer loyalty, to online rewards, frequent flier rewards, and other travel programs to name a few. In an industry where every inch of the market is being disputed, and every customer counts, businesses have to formulate new approaches in establishing customer retention programs.

When loyalty programs came about, they were a big hit on the market and the marketers since they’re something new. With customer loyalty in everyone’s mind nowadays, there will be a saturation of programs within a few years’ time. We foresee that these programs have very little differences with each other, and as a result, customers will be more difficult to please and participation in such programs will waver. Even though this might be the case, it can still be assured that loyalty programs will continue  to rake in targeted participation; provided that the offers are attractive enough.

Management then needs to learn a very important lesson based on the environment: loyalty schemes have their own life cycles. At first, they might be very effective, but given a few months, or even weeks, they lose their initial momentum quite quickly as the customers become accustomed to the loyalty programs.  The best way to adapt then is to innovate and venture into the untried and the unknown. There are three resources that you can tap to push for innovative customer loyalty ideas. These are your networks, data, and convergence.

Getting to know Your Customers to Maximize your Networks

If your loyalty programs are heavily reliant on customers with very specific needs; a very important point is to get to know who your customers are. These can be done thru analysis of your customers’ behavior. Take a look at your customer demographic. These can tell you quite a lot about how effective your programs are; and who’s engaging in them.

The next approach is getting feedback from your customers. Getting to know the reasons why customers are changing to another provider or service gives you a better and more unbiased perspective of how your products and services are viewed by your customers. Furthermore, you can also ask your customers what attracted them to your product and service. You can then craft your new loyalty programs with this analysis of customer behavior as the focal point.

Engage in Online Networks

With the dawn of the internet, and its apparent ability to reach out to millions with very minimal cost can also be the focal point of your retention programs. Membership webpages, blogs, Twitter, and Facebook accounts can provide you loyal customers, given that they contain specific and relevant content for your customer base.

Do not Lose the Human Touch

Though most of the marketing and loyalty programs today are done virtually, always remember to never lose the ‘human touch’ when it comes to establishing loyalty among your member base. You can gather loyalty to your product or service by getting friends, family, colleagues into your network. You can also hold members-only exclusive events or sponsor an event to draw potential customers in person.

Gather Data from your Customers

As mentioned above, get to know your customers and their behaviors. You can come up with loyalty programs that allow your customers to identify themselves and make the data gathering work easier for you. Consider loyalty programs for customers who want to make themselves known and testify for your products and service. This not only gives you more leverage when it comes to word-of-mouth, but it also provides you data on what’s working for you; so that you can capitalize on it.

Understand your most Valuable Clients

Get to know who your most valuable customers are. It is imperative for a business to know what percent of your customer demographic accounts for the highest percentage of your sales. By tapping into these resources and coming up with loyalty programs specifically targeting this demographic, you can further increase your foothold on your customer base.

Use different approaches to come up with Targeted Offers

As a business owner, you can also analyze your customers based on transactional and demographic data. Once given a blended approach to finding out what makes your customers tick; you can then come up with targeted offers that will maximize these customer groups. Furthermore, given this analysis of data, personalization of these loyalty programs will drive more relevance to your targeted demographic.

Forming Coalitions with the Big Players

If you are a smaller player in a very big field, where the biggest names play, you can also look at forming strategic partnerships with the most established players in the field. If you are given a chance to form coalitions you might consider these things first:

Coalitions: “What’s in it for you and your customers?”

Yes, it’s true that provided a chance to form coalitions, your customers would get better rewards and quicker turnarounds. There is also what we call the ‘acquisition effect.’ Forming coalitions would greatly benefit you and your partners and might leave most of your competition green with envy. Coalitions   also works by getting more customers from sponsorships from the other partners. As a coalition, your goal is to make each other’s customers your own; therefore increasing the customer base, not only for you, but for your partners as well.

Another important benefit of forming strategic partnerships with the big brands is brand alignment. You get to align your products and services with different brands, preferably the most known ones. Always make sure to consider the other partners’ reputations. Given a reputable set of partners, aligning yourself with them will not only push your reputation due to association, but will also increase your customer base.

In the market today where the struggle to retain customers get fiercer and fiercer every day, customer loyalty can be maximized by utilizing your business’ three major resources: networks, customer data, and coalitions. Most importantly, in pushing for these customer retention programs one concept should always be put as the focal point of every loyalty program: innovation.

business owner cafe

Get Referred, Rethink, then Re-strategize

These days, running a business through word of mouth just isn’t enough anymore. Long gone are the days when an entire business strives on some solid reputation and loyal customers’ word of mouth.

In running your business, having a rock-solid reputation is definitely a must.  This is where you base your word of mouth advertising. While it’s true that word of mouth can take you places, relying on it though is just not enough these days. Certainly, working on referrals will continue to rake in more customers; but you’re missing out on one important key to becoming a successful business: constant promotion. Somewhere out there, there are potential customers who need your products or services. The thing is, these people don’t even know your business exists.

With the economy struggling, your customers’ budgets are slowly being pushed to the limit. Each person is looking to stretch the value of his or her dollar; and the customers who you thought were loyal are also looking for businesses that can give them the lowest rate with the same services or products as yours.  The main concern here is that if you rely on this customer to provide you with referrals; all of that can be gone with the loss of this one client.

With the struggling economy in mind, you always need to put customer attrition into the equation of running your business. A loss of a single customer will mean a lot to a company that runs solely on its reputation and word-of-mouth. You now need to invest on attracting more customers to try to negate the effect of customer attrition in your business.

In comes marketing your business. If you work based on word-of-mouth referrals, then it’s time to rethink your strategy. You might want to find out how customers view your products and/or services first, then capitalize on that. You can do this by having your customers answer surveys or just by asking them what they think of your business. You can also ask them to give testimonials on how your product or services was able to help them. Given this customer data, you can then use it as the focal point of your marketing strategy. You want to get the positive experiences of your customers out there in the market, so that potential customers can get to see them.

Putting all things into consideration, marketing then should be part of your daily business operations. With the environment now, you need more visibility to earn you a bigger foothold in your niche. Having this visibility will protect you from customer attrition, and get you more customers.  You just need to find out the positive points in your business, from a customer’s perspective and work your marketing strategy from there.

twopeople negotiating

The Art of Negotiation: Nine tips to get you that Win-win Situation

As a business owner, negotiation will always be part of your repertoire of skills. This involves not only you sealing the deal, but also trying to forge a win-win situation in any negotiation. Your objective is to have a deal wherein both parties get the optimal results of the contract. Let me share some sure-fire tips that will help you manage those situations.

1. Know the ins-and-outs of your Product or Service

Always remember that when it comes to your product, you’re the expert. These customers approached you because you have something that they think they want or need.  It’s your task to make sure that customers know what you’re offering, and your product actually matches what your client is looking for. Moreover, if a potential client is trying to offer a price that’s lower than what the product or service deserves, knowing your product well has its advantages. Knowing your product’s features, advantages, and benefits can drastically turn the table around once you’ve answered your customer’s ultimate question: “What’s in it for me?”

2. Engage in Effective Communication

Negotiation, like any type of communication, is give and take. I’m sure you’ve heard of that old saying, “Communication is a two way street.” This is true, especially in negotiations. Like in any other conversation or exchange, one party speaks while another actively listens then replies. The same process is repeated until an agreement is reached. In order for communication to be effective, there always has to be one speaker and one listener at a time. With that said, take note to only speak when it’s your turn; don’t talk-over your customer. Moreover, when it’s your turn to listen, listen actively – paraphrase when needed. Ask questions if things are unclear.

3. Stand your Ground

If certain values or principles that you hold dear are being threatened, hold firm to them.  These things are much more important to you than money. Believe me, clients will appreciate you for standing your ground and will respect you for that. Everyone despises ‘sell-outs;’ and that’s what you don’t want to become in front of a potential client.

4. Caution: Low Margin

If you know you’re getting the shorter end of the deal, cut your losses right away. Treat contracts that offer very low margins with utmost caution. Though it might appear that you’re making a little, but the extra effort and cost will eventually pile up and bite you in the long-run. Know when to let a contract go. You’re running a business, not a non-profit organization.

5. Don’t Grab the First Thing you See on the Table

When starting negotiations, your clientele will start at the lowest end of the cost spectrum, most of the time. Always remember that their agenda is to get the best possible deal at the lowest possible price. It is then your responsibility to re-position your product or service to justify moving the stakes up to the higher end of the spectrum. Saying ‘yes’ to a client’s first offer might deprive you of potential higher revenue. Also, don’t forget to pay attention to the fine print.

6.  Learn to Read Between the Lines

Learn to read your potential customer’s body language. Though they may not directly say it, you can still gauge where you are when it comes to the customer’s favor. Some positive signs that you are being highly considered are quick return calls, appointments are strictly kept, and  they get back to you as they had promised.

7. Consistency is the Key

Consistency is the key to any business negotiation. If you had used a certain format for a business letter or presentation; stick to that structure during the entire negotiation process. Being consistent in even the smallest of details projects that your product or service quality will stay as consistent as your letter or presentation format.

8. Don’t Jump the Gun

Does the idiomatic expression, “Don’t count your chickens before they’ve hatched,” sound familiar? A lot of things can happen during (especially the wait time) negotiations. Only include your contract in your financial projections once you’ve actually signed the deal.

9. Take no Shortcuts

The representative you’re talking to are bound by some rules and regulations, and so are you. Don’t try to pull a fast one by doing deals that are outside standard operating procedures (SOP).Engaging in such practice doesn’t only count against your integrity, but might also rake you in some points when it comes to serving years in the slammer.

eggs

Be a Cut Above the Rest: Staying afloat in a Cut-throat Industry

Whatever business you’re involved in, whether it’s a brick and mortar shop or an online virtual store, we bet you that there are a thousand more businesses just like yours. In an environment where the only rule is survival of the fittest; and the atmosphere is where individuals are jockeying for position for every square inch of the market, there is always that pressing need to identify what separates you from the rest of the pack.  You’ve got to prove that you’re a cut above the rest!

Adapt a Selling Mindset

Any successful sales person will tell you that products sell because of benefits. All products have their own selling points; but without any clear-cut value-add, it’s assured that they’ll only gather dust on a shelf.  It’s the exact same thing for your business.

In adapting a selling mindset, there are three acronyms that you should always remember: F.A.B.; Features, Advantages, and Benefits.  The old sales adage goes, “features tell, benefits sell.”  Features tell your customers what you do; benefits, on the other hand, tell your customers what’s in it for them. Don’t make a mistake of sticking with your product’s features

Always make sure that it’s explicitly known how your product or service will benefit your customers. Instead of telling your customers that you “provide human resource consultancy services,” you can add benefits into the mix by telling them that your company “provides human resource consultancy services to ensure employee productivity, maximize workforce potential, and increase organizational performance.”

Create your own Identity

Given the plethora of similar products and services, you’ve got to be creative in crafting your own identity. Even the biggest and universally known brand names spend millions of dollars a year just to make sure that they are known and their presence felt.

In establishing your own identity, it is not necessary to spend lots of money doing so. You can just start out with small things. Maybe you can reconsider the packaging or the design of your product to look more of a ‘winner.’ You might also want to rethink your company logo or your website/blog to better appeal to your target market. Think of the ‘Swoosh,’ the sexy-curved bottle, or the Prancing Horse, and you’ll get what I mean.

Use Numbers to your advantage

Another way to catch attention is to provide the numbers . Treat your business like it is publicly traded. Share how many satisfied customers you’ve had or how many customers have actually been helped by your product. Remember that “Burgers Served…6B” sign? It tells the customers that business is good.

Update, update, update

If your business has a website/blog, a Twitter, or a Facebook account ; always make sure that content is updated; ideally, on a daily basis. No one wants to follow a  “dead stick.” No website or social media updates equate to customers assuming your business already went belly-up. Furthermore, when updating, make sure to come up with very interesting content as well; craft something that will get your readers to buy your product and service.

Consistently get Feedback

Nothing beats feedback from a customer; whether good or bad. Feedback gives you a real feel of how your business is viewed by the people whom you aim to please.  You can personally do an after sales call to the customer after a few days to find out how he or she finds the product. You can also send out a customer satisfaction email once a sale has been made. These practices, might take you a little bit of time at the start, but will give you long term benefits, especially in product and service improvement department.